Platinum Support

Enhanced Cloud Support for Microsoft

Go beyond basic ticket resolution and break-fix solutions. Gain expert guidance on optimizing your current investments and proactively addressing potential technical issues before they occur.
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Focused Expertise, Exceptional Outcomes

Our dedicated focus on Microsoft solutions allows us to create local cloud support teams with specialized skills, ensuring compliance, enhanced security, and cost efficiency.

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Microsoft 365

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Microsoft Teams

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Microsoft Azure

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Microsoft Power Platform

Your technical support is miles apart from our last vendor. We had to wait days with our previous CSP. With Arsynel Team, it's minutes, and you bring far more expertise and understanding of Microsoft's products. Bobby Abraham Group IT Manager

Bobby Abraham
Group IT Manager

Bobby Abraham

"Is Microsoft Cloud Support the Best on the Market? You Decide."

99.3%

99.3%

of our customers report satisfaction

12min

12min

average first response time

85%

85%

of tickets are resolved in-house

10x

10x

faster than going direct

Benefits of Arsynel Platinum Support

  • Local support staff and engineers available in your time zone.

  • Certified Microsoft experts for fast and accurate troubleshooting.

  • Expert services to maximize the value of your Microsoft products.

  • Industry-leading response and resolution times.

  • Flexible support tiers at affordable, predictable pricing.4o

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Support Solutions That Fit Your Needs and Your Budget

Features
Basic
Standard
Premium
Elite
Foundational Account Support
Access to US-Based Support Engineers  
24/7/365 Global Support  
Preferred Pricing on Professional Services  
Priority Ticket Routing  
Severity B & C
(Escalation to Microsoft Premier) 		 
Consulting Sessions  
Severity A
(Escalation to Microsoft Premier) 		   
On Premise / Hybrid Support
(Escalation to Microsoft Premier) 		   
Professional Services    
Microsoft Assessment    
Dedicated Cloud Support Engineer      

6 of 6 Solutions Designations

Microsoft Solution Designations are awarded exclusively to partners who have proven their knowledge, expertise, and experience in each specific practice.

Arsynel Team gives a level of undivided attention not seen today by local CSPs. Their commitment to support goes above and beyond the initial onboarding as you meet their multiple dedicated support teams for all your Microsoft platform needs.

Alan Patterson
Technical Support Analyst

Alan Patterson

Find Out if Our Tech Support is Right for You

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